Customer Support

Send customer-support requests to info@asic.fyi. Use the email address linked to your ASIC.FYI account when the request involves account access, privacy, or billing so the request can be verified safely.

Most messages receive an initial response within two business days. Complex privacy, fraud, or payment investigations can take longer, and urgent security reports are prioritized.

• The page, question number, or feature involved.
• A concise description of what happened and what you expected.
• For test-mode or live billing requests, the approximate time, page, and Stripe receipt number if one is available.
• For privacy requests, whether you want access, correction, or deletion.

Never email your password, authentication code, full payment-card number, bank details, government identifier, or identity document. ASIC.FYI will not ask for those items by email.

Checkout may be disabled, available only in Stripe Sandbox, or enabled for live recurring billing. Signed-in subscribers and approved testers can use Manage Billing at /account/billing for the subscription and payment-method actions available in their environment.

Practice Credits are offered as Sprint with 100 credits for $9 USD per week, Momentum with 500 credits for $29 USD per month, and Interview Ready with 1,000 credits for $39 USD per month. Each credit covers either one Simulation Submission or one Solution view. Each time any Solution is opened, another credit is used; it is not permanently unlocked.

Each paid plan renews until canceled, replaces the regular daily allowance while active, resets to its listed allowance at the start of each billing cycle, and does not roll over. Practice Credits do not unlock Premium questions or content. Premium unlocks Premium Solution content, but its Solution views still use Practice Credits.

Use the signed-in Credit panel to view the current Practice Credit balance and next reset, schedule or undo a plan change for the next renewal, or cancel a Practice Credit renewal. A scheduled change does not alter the current allowance or create an immediate charge. Cancellation stops future renewal; remaining paid credits expire at the end of the current paid period. Review /legal/subscriptions for complete renewal and cancellation terms and /legal/refunds for the current-term refund policy, non-delivery treatment, and legal exceptions.